Returns

Every item is printed to order, so returns work differently here than at a store shipping from a warehouse of pre-made stock. The short version: if we got it wrong, we fix it — free. If the item is correct but you changed your mind, we generally can’t take it back.

Damaged, misprinted, or wrong item

If your order arrives damaged, misprinted, defective, or simply isn’t what you ordered, email us within 30 days of delivery at info@bushwackerbay.com with:

• your order number,
• a photo of the item showing the problem, and
• a photo of the shipping label if you still have the packaging.

We’ll send a replacement or issue a refund at no cost to you. Usually you won’t need to ship anything back.

Wrong size or changed your mind

Because nothing is pre-printed, we can’t restock an item that was made specifically for you, and we don’t offer free exchanges for sizing. Please check the size options on the product page before ordering. If you ordered the wrong size, email us anyway — if the order hasn’t entered production yet we can often change it, and if it has, we’ll tell you honestly what we can do.

Lost in transit

If tracking shows your package as delivered but it never arrived, or it stops updating for an extended period, contact us within 30 days of the expected delivery date and we’ll file a claim and get a replacement moving.

Undeliverable packages

Packages returned to us as undeliverable due to an incorrect or incomplete address can be reshipped, but the cost of reshipping isn’t covered. See shipping.

Refunds

Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take up to 10 business days to appear on your statement.

Order cancellations

Orders can be cancelled only before they enter production, which is typically a short window after checkout. Email us as fast as you can and we’ll try — once printing has started, we can’t stop it.